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Room: North Main Hall B [clear filter]
Wednesday, October 5
 

2:30pm EDT

Can you 3D Print me an A on my paper? Implementing a 3D Printing Program North Main Hall BRyan Cameron

4:30pm EDT

Not So Fast - A University's IT Software Review Process Before the Purchase North Main Hall BBill Coker • Leo Howell • Serena Reavis
 
Thursday, October 6
 

8:30am EDT

Realigning our Client Services Organization North Main Hall BBrandon DeLeeuw • Beth Rugg

9:30am EDT

Driving Quality in your Service Management Process (Alphanumeric) North Main Hall BSteve Chase

10:30am EDT

Building a Better Support Model for Our LMS North Main Hall BSue Grider

11:30am EDT

Rising to the Surface North Main Hall BJohn Garcia

1:45pm EDT

Learning Technology Governance: Creating Transparency and Buy-in North Main Hall BMartin Dulberg

2:45pm EDT

Are You Prepared for Your Worst Scenario? When Disaster Strikes! (NWN) North Main Hall BPat Heinrich

4:15pm EDT

Feeling Their Pain: Improving LMS Usability with Help Desk Data North Main Hall BScott Watkins
 
Friday, October 7
 

9:00am EDT

--CANCELLED-- Implement ITSM in Higher Ed? Well, why not! North Main Hall BKara Farmer

9:25am EDT

Show, Don't Just Tell: Improving The End User's Support Experience North Main Hall BMarc Gracieux

10:00am EDT

Recovery Doesn't Have to be a Disaster North Main Hall BChristopher Stefanick

11:15am EDT

--CANCELLED-- Project Proposals: Have You Ever Said No? Try using the 'Project Score'! North Main Hall BReba Cox • Jarrett Piner