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Wednesday, October 5
 

12:00pm

Vendor Exhibits
Wednesday October 5, 2016 12:00pm - 5:15pm
South Main Hall

1:30pm

Opening Session
Wednesday October 5, 2016 1:30pm - 2:15pm
North Main Hall A

2:30pm

Can you 3D Print me an A on my paper? Implementing a 3D Printing Program
How do you start a 3D Printing program in your IT Department, and how can you market this to your campus? A year ago we received funding to create a makerspace at our university that we call the 3DU. In the 3DU, students, faculty, and staff have access to four different 3D Printers as well as specialized computers and software to allow them to design and create a variety of items. We would like to share what we have learned about what it takes to get a 3D Printing program up and running, as well as some creative ways to market the technology to departments and students on campus. Participants will also be invited to check out a few of our 3D Printers and printed materials, as well as gain access to some free online resources to help the beginner or the expert enjoy 3D Printing. This technology has an amazing variety of applications, and it can enhance instruction and everyday life on your campus!

Speakers
avatar for Ryan Cameron

Ryan Cameron

3DU Makerspace Team Lead, Western Carolina University
Hello! My name is Ryan and I am the Team Lead for the Technology Commons and the 3DU at Western Carolina University. The Tech Commons is located in Hunter Library and is the primary walk-up counter for all WCU faculty, staff, and students. We provide software and hardware repair... Read More →



Wednesday October 5, 2016 2:30pm - 3:15pm
North Main Hall B

2:30pm

NOT Putting the Buggy Before the Horse
I've been asked various questions about project management and our project management practices at UNC Pembroke's Division of Information of Technology (DoIT). Which templates do you use? Which tool do you use to manage your portfolio?

The truth is, we've been on this project management journey since 2014. We currently have 3 approved project templates our team actively uses, along with our Kanban board, required kickoff meetings and lessons learned. Our tool is a portfolio stored in a simple Google sheet. We veered away from the PMBOK slightly and allowed our team to implement project management while referencing the PMBOK and networking with our sister institutions as well as other professionals for guidance along the way. We have defined our own practices based on feedback and input from the project team members, our stakeholders and our customers. We decided before choosing a tool to not put the cart before the horse and instead lead the horse to the fountain of knowledge by listening, learning the culture, practices and processes. Once we confirmed our team was ready to move forward we added new concepts and tools to our project management toolbox.

I plan to share the details of our journey along the less traveled path we decided to take to get to where we are today. I plan to discuss our communication style (with our sponsors, team, leadership team and customers), our approval process, how we use our basic meetings and templates as tools (project request template, kickoff meetings, and lessons learned meetings), and our future with the concept of progressive elaboration in mind (making necessary changes when something isn't working as originally planned).

Paving our own road is what has worked for UNCP's DoIT team. Accepting we will never be a large institution that will be staffed with a fully operational PMO, but rather a balanced matrix organization, and accepting that we need to know our team, our team culture and our processes was key to our current success. Knowing all of these key items, has allowed us to move forward in developing a roadmap for project management at UNCP that aligns our portfolio with our strategic goals and puts us in a position to tell our story and to "change lives through education."

Speakers
avatar for Kindra Locklear

Kindra Locklear

IT Portfolio Coordinator, UNC Pembroke
Kindra Locklear is the IT Portfolio Coordinator for the Division of Information Technology at the University of NC at Pembroke. She received her B.A and M.P.A from UNC Pembroke. She currently resides in Pembroke, NC with her husband Jordan and their two children Justice and K... Read More →


Wednesday October 5, 2016 2:30pm - 3:15pm
North Main Hall E

2:30pm

Two-Factor Authentication for the Masses
Take a look at UNCG's Two Factor Authentication program using Duo's cloud solution. Deployed rapidly during a two month time span in early 2016 as a response to increase in phishing attacks, Duo's phone based solution was selected to pair with Shibboleth Single Sign On in order to create a comfortable user experience with far reaching service capabilities all while delivering a much needed increase in account security.

Speakers
avatar for Rob Gorrell

Rob Gorrell

Identity Management Architect, UNC Greensboro
Manager of UNCG's Identity and Access Services group, purveyor of Federation, and eduroam evangelist.



Wednesday October 5, 2016 2:30pm - 3:15pm
North Main Hall F

2:30pm

SIG Kickoff: Apple/Casper
We will talk about leveraging the current Casper Suite deployment at nc.jamfcloud.com to colablorate on software licensing, packaging and patch management.  Recap the success and challanges of the last 3 years of shared JSS.  Talk about moving to the new JAMF cloud distribuiton service (JCDS) instead of the JDS for more robust delivery of software packages, good points and limitations around Casper Imaging.  Finish with discussion on how we can continue the SIG and discussions throughout the year.

Speakers
avatar for Everette Allen

Everette Allen

Apple Specialist, North Carolina State University
Everette is a 25 year veteran of IT support much of which has been spent supporting Apple devices. He has worked 10+ year on walk-in and telephone help desk in the NC State academic environment. Currently he does advanced Apple Support, leads a team of full time and student developers... Read More →



Wednesday October 5, 2016 2:30pm - 3:15pm
North Main Hall C

2:30pm

SIG Kickoff: Banner
Will be scheduled closer to conference date alongside other sessions

Speakers
AM

Aaron Meyer

ERP Operations Support Manager, UNC System Office
Aaron manages the ERP Operations Support team at the UNC System Office. In that role he manages the team responsible for innovative systemwide initiatives in data warehousing and cross-institutional reporting from Banner.
R

Ryan

ERP Technical Support Manager, UNC System Office


Wednesday October 5, 2016 2:30pm - 3:15pm
North Main Hall G

2:30pm

Supercharge your e-content with Office Mix
Discover how North Carolina Agricultural and Technical State University is using Office Mix to enhance online learning. Join us as we share our experiences and faculty feedback from introducing this powerful and easy-to-use instructional tool. Learn to download and install this free plug-in and use this integrated solution to add screen capture, quizzes, polls, clickable links and voice-over to your lessons.

Speakers
ND

Nanette Deberry

Instructional Designer, NC A&T State University
Nanette DeBerry is an Instructional Designer in the Office of Instructional Technology Services and Distance Education at North Carolina A&T State University. Nanette has over 15 years of experience with instructional design, teaching and training. Nanette provides Blackboard support... Read More →
avatar for Sara Nevedal

Sara Nevedal

Technology Trainer, NC A&T State University
Sara Nevedal joins Information Technology Services (ITS) at N.C. A&T State University as a Technology Trainer with Instructional Technology Services and Distance Education. Sara earned her Associate's Degree in Visual Communications from Northwestern Michigan College and she studied... Read More →


Wednesday October 5, 2016 2:30pm - 3:15pm
North Main Hall D

3:15pm

Refreshment Break
Wednesday October 5, 2016 3:15pm - 3:45pm
South Main Hall

3:45pm

Argos Case Studies (Evisions)
Discover how Evisions' Argos Enterprise Reporting Solution delivers the real-time insights you need from your data.  See why over 450 Higher Education institutions are using Argos to make reporting easier. We will cover letter generation, basic reporting, interactive dashboards, flexible charting and analytics anyone can use. Specific client based use cases where institutions are making an impact in many different areas will also be shared. The brand new updated User Interface of the newly released Argos 5.0 will be featured as well!

Vendor Speakers
avatar for Alice Levy

Alice Levy

Sr. Account Executive, Evisions
1.) Argos – operational to analytic reporting for Banner 2.) Evisions Custom Solutions for Banner: • Transcript Solution (above & beyond what FormFusion does!) • Automated Curriculum Changes (a.k.a. Change of Major) Solution • Advancement Contact List • Custom Data... Read More →


Wednesday October 5, 2016 3:45pm - 4:15pm
North Main Hall E

3:45pm

3:45pm

3:45pm

3:45pm

Secure BYOD & Mobility with Citrix
Vendor Speakers
BS

Brent Summers

Sales Engineer, Citrix
I am the virtualization engineer for Citrix for North Carolina. I can help with anything Citrix related. Please stop by our booth for more ways we can help you work from anywhere on any device. Also stop by to see a demo of running Windows on an iPad with a mouse!!


Wednesday October 5, 2016 3:45pm - 4:15pm
North Main Hall D

4:30pm

Not So Fast - A University's IT Software Review Process Before the Purchase
When a university purchases software, it is important that the software is reviewed before the purchase is completed to ensure it complies with university standards and follows Federal and State guidelines for security and accessibility. Without review, there is a higher risk that purchases are made that put sensitive university data at risk, do not meet the needs of the campus population with disabilities or requires integration with enterprise level applications.

In a joint effort between the Office of Information Technology, the Office of General Counsel and the university's Purchasing Department, NC State University has implemented a process for experts to review purchases of software prior to issuing a purchase requisition.

An overview of the IT Purchase Compliance process NC State University developed will be presented by the core team responsible for the the reviews. Members from NC State's Security & Compliance, University IT Accessibility and Software Licensing Management will discuss their involvement in developing the process, assessing risk, building the assessment tool that employs workflow management to limit review times, and obtaining approvals from the various levels of IT Governance. They will also discuss the campus reaction to the new process, the successes and areas still being fine tuned.

Speakers
avatar for Bill Coker

Bill Coker

Manager, Software Licensing, NC State University
Bill Coker is the manager of Software Licensing at NC State University. He and his team oversee both academic and administrative campus licensing to ensure compliance, consolidation and reduced licensing costs across campus and in the Office of Information Technology. He works... Read More →
avatar for Leo Howell

Leo Howell

Assistant Director, IT Policy & Compliance, NC State University
Leo Howell is an experienced and enthusiastic cybersecurity visionary committed to reducing risks and facilitating business productivity. Put another way, Leo empowers the “good guys" to do their stuff while doing what's necessary to stop the "bad guys" from being a pain in the neck. Leo currently serves as the Assistant Director for Information Security Risk and Assurance at NC State University. In a past life, Leo served as the Assistant Director of Internal... Read More →
avatar for Serena Reavis

Serena Reavis

University IT Accessibility Coordinator, NC State University
Serena Reavis serves as the University IT Accessibility Coordinator at NC State University, where they oversee accessible IT, promote awareness of accessible information systems across campus, and establish policies, standards, practices relating to the university’s IT systems... Read More →


Wednesday October 5, 2016 4:30pm - 5:15pm
North Main Hall B

4:30pm

My IT: Personalizing Campus Buy-in
Like many others in Higher Ed IT, Western Carolina University's Division of Information Technology (DoIT) is collaborating more than ever in order to further the University and the region's technological exposure, knowledge, and scholarship. Our DoIT is partnering to invest in the University's commitment to create learning opportunities that incorporate teaching, research, and engagement through on campus, off campus, and on-line experiences. This fall we are planning to release a series of short videos known as the 'My IT' series that will display the meaningful collaborations that are occurring on campus between academia and the IT Division. This content is seeking to highlight the great work that is being done and generate campus interest and buy-in to how the WCU DoIT is investing in these significant opportunities and relationships with WCU faculty, staff, and students. This is a collaborative project between our Client Technology and IT Video Services group. This session will cover what lead up to the 'My IT' series, its successes, failures and future plans.

Speakers
avatar for Sara Smith

Sara Smith

Western Carolina University
I am the Client Technology Manager at Western Carolina University. I am the 2018 co-chair for UNC CAUSE along with Andrew Sanders from UNCG. I manage two subteams that revolve around IT Asset Management & Procurement as well as Endpoint Management.
avatar for Eric Smith

Eric Smith

Instructional Technology and Desktop Services, Western Carolina University
WCU IT Video Services Coordinator Worked 6 years in IT at WCU at different rolls. Worked 3 years as IT Video Services Coordinator Have a BA in Motion Picture and Television Production


Wednesday October 5, 2016 4:30pm - 5:15pm
North Main Hall C

4:30pm

Plan. Teach. Assess. Repeat.
Is your training effective? Is it engaging? Do participants leave your workshops ready to tackle their responsibilities head on? If you answered "no" to any of these questions, then maybe it's time to revamp your teaching! In this interactive session, participants will build a foundational knowledge for making learning stick, increasing retention, and transforming info dumps into performance-based learning. We will explore cognitive strategies for teaching new content and how to best incorporate games and game-like activities into learning and assessment. Finally, we will share tips and best practices for developing and delivering effective and engaging learning sessions, that will enable learners to perform and not just regurgitate information.

Speakers
avatar for Yiling Chappelow

Yiling Chappelow

Lead Instructional Technologist, North Carolina State University
Yiling Chappelow is a Lead Instructional Technologist with DELTA (Distance Education and Learning Technology Applications) at North Carolina State University. Her job involves supporting faculty by training and researching different instructional technologies. She has experience in... Read More →
avatar for Suzanne Edmonds

Suzanne Edmonds

Instructional Technologist, NC State University
Suzanne is an Instructional Technologist in DELTA (Distance Education and Learning Technology Applications) at North Carolina State University. She develops and leads workshops for the faculty and staff on various technology tools, such as Google Apps, Blackboard Collaborate, and... Read More →
avatar for Allie Giro

Allie Giro

Program Coordinator & Trainer, North Carolina State University
Allie is a Lead Program Coordinator on the Instructional Technology Training team for NC State's Distance Education and Academic Technology (DELTA) group. She coordinates the management, design, development and delivery of large and small scale workshops and training programs. In... Read More →



Wednesday October 5, 2016 4:30pm - 5:15pm
North Main Hall E

4:30pm

(Ethically) Hack To Defend
All organizations contend with the constant threat of malicious cyber actors, however as Higher Education IT professionals we often face unique challenges including open environments, broad technology platforms, and significant resource constraints.



In light of the challenges, it has been increasingly important that Higher Ed. IT professionals develop a basic "offensive mindset" that helps us proactively identify security issues and weaknesses.



This presentation will cover ideas, free resources, and initiatives that can help both IT managers and technical teams (safely) cultivate habits, skills, and tools to help proactively spot and fix common security issues.

Speakers
JW

James Webb

Appalachian State University
James Webb serves Appalachian State University as the Deputy CIO & Chief Information Security Officer. Mr. Webb has over 20 years of experience with IT in higher education where he manages strategic, tactical, operational security issues in enterprise environments and leads in areas... Read More →


Wednesday October 5, 2016 4:30pm - 5:15pm
North Main Hall F

4:30pm

SIG Kickoff: SCCM
Will be scheduled closer to conference date alongside other sessions

Speakers
avatar for Mike Childers

Mike Childers

Systems Programmer/Specialist, Appalachian State University
Systems Programmer/Specialist
avatar for Andrew Sanders

Andrew Sanders

Lead Architect for Client Computing, UNCG
SCCM administrator, all around Microsoft product guru.



Wednesday October 5, 2016 4:30pm - 5:15pm
North Main Hall G

4:30pm

Choosing the classroom that is right for you
How do we meet the needs of our university's instructors, presenters, and guest lecturers? How can we provide spaces that suit the needs of all of these people without breaking the bank?

While all universities have classroom standards in place, we here at WCU have begun to break out our standards into a new more versatile tier based system. Our tiered approach is designed to take hardware "packages" made up of equipment modules to meet the client's classroom needs. The diverse needs and budgets of the individual colleges and departments at our university have lead us to creating a "stackable" set of classroom technology that is designed with low cost and high capability in mind.

Each of our tiers is designed to be as cost effective, functional, and future-proof as is possible. Each equipment module can also be extracted and paired with another to maximize efficiency of a specific space.

Speakers
avatar for Adam Chandler

Adam Chandler

Western Carolina University
For the last four years I have been attempting to bring a new view on AV support and design to WCU. I came to WCU as a non-traditional student and joined the Instructional Technology and Desktop Services Division as a student worker with no AV experience, but a history as an Automotive... Read More →
avatar for Taylor Gaffney

Taylor Gaffney

Student Workforce, Western Carolina University


Wednesday October 5, 2016 4:30pm - 5:15pm
North Main Hall D

5:30pm

Reception & Networking Event
Join us in the vendor room for beverages and hors d'oeuvres after the first day of the conference.

Wednesday October 5, 2016 5:30pm - 6:30pm
South Main Hall
 
Thursday, October 6
 

7:30am

Breakfast
Thursday October 6, 2016 7:30am - 8:30am
North Main Hall A

8:30am

Realigning our Client Services Organization
The IT landscape is rapidly changing and so are our end users. As we embrace new technology including “Cloud” solutions, IT organizations must adapt. Join UNC Charlotte’s Client Engagement team as we discuss how we realigned the Client Services organization to meet this changing need. Come to this session to discover why “engagement” not just “services”, how our Desktop Services and Service Desk teams are evolving and the benefits of adding a professional communicator to our team.

Speakers
BD

Brandon DeLeeuw

I am the Director of Client Solutions and Support at the University of North Carolina at Charlotte.  I received a Bachelor’s degree in Computer Programming and Security Management from Southwestern College and a Master’s degree from Colorado Technical University.  I am passionate... Read More →
avatar for Beth Rugg

Beth Rugg

Assistant Vice Chancellor Client Engagement, UNC Charlotte
I am the Assistant Vice Chancellor for Client Engagement at the University of North Carolina Charlotte. I have extensive service management experience overseeing service desks, desktop support, labs, instructional support and design, digital media production, technology acquisition... Read More →


Thursday October 6, 2016 8:30am - 9:15am
North Main Hall B

8:30am

WordPress as Academic Hub
Creating thousands of sites for a college or university with WordPress is easy, getting even hundreds of people to contribute to these sites with coherent, collaborative workflows is more challenging. We'll demonstrate and discuss a number of plugins and themes developed at UNC Charlotte for creating "hub" sites in WordPress, sites that aggregate content from other sources, organize it via a variety of taxonomies and syndicate it back out for use on other sites.

Speakers
avatar for Alex Chapin

Alex Chapin

CLAS Director of Academic Technologies, UNC Charlotte
Alex is the executive director of Academic Technologies for the College of Liberal Arts & Sciences at UNC Charlotte. He has been involved with the design and development of technologies for teaching, learning and research for over 15 years at a number of institutions including Columbia... Read More →
MM

Michael Moore

Executive Director of Academic Technology for CHHS, UNC Charlotte College of Health and Human Services
Dr. Michael Moore is the Executive Director of Academic Technology within the College of Health and Human Services. Originally from Virginia, Dr. Moore received his Ph.D. in Instructional Design and Technology from Virginia Tech. Dr. Moore supports faculty in the integration of technologies... Read More →
LR

Lynn Roberson

UNC Charlotte
As the Director of Communications for the College of Liberal Arts & Sciences at UNC Charlotte, Lynn develops and executes strategic communications plans to promote consistent and compelling communications in the largest and most diverse college at UNC Charlotte. Lynn's background... Read More →



Thursday October 6, 2016 8:30am - 9:15am
North Main Hall C

8:30am

The Very Real and Collaborative Journey to IT Excellence
So much to do and so little time to do it! How do we know we are working on the right things? What do our customers think of our services? What prevents staff from performing their best? Are our internal processes working? How do we compare to industry standards? This year UNC Chapel Hill Information Technology Services (ITS) has taken a step back to ask these important questions as part of the IT Excellence project. Susan Kellogg (Deputy CIO) and Candace Reynolds (project manager) will share how the IT Excellence project answered these questions by leveraging detailed discussions with IT directors across campus (customers) and ITS Staff in addition to partnering with a consulting firm for six objective assessments. This presentation will walk through this unique improvement project, whether those involved saw it as a successful project, outcomes and projects that resulted and lessons learned along the way. Join us for the conversation!

Speakers
avatar for Susan Kellogg

Susan Kellogg

Associate Vice Chancellor and Deputy CIO, UNC Chapel Hill, UNC Chapel Hill
Susan is a successful information technology leader with more than 30 years of experience in a broad range of roles. She is currently the Associate Vice Chancellor and Deputy CIO for Information Technology Services (ITS) at UNC-Chapel Hill. Susan joined ITS in May 2014 after 11 years... Read More →
avatar for Candace Reynolds

Candace Reynolds

Special Projects, Office of the CIO, UNC Chapel Hill
Candace has 13 years of experience in higher education IT and is currently a project manager at UNC Chapel Hill ITS. She previously worked at UNC Chapel Hill's Kenan-Flagler Business School in a variety of roles including user support, helpdesk management, and project management... Read More →



Thursday October 6, 2016 8:30am - 9:15am
North Main Hall E

8:30am

Identity Finder
Presentation describing Fayetteville State University's implementation of Identity Finder for Data Loss Prevention, the challenges faced, and the projected benefits of this product.

Speakers
JJ

Julio Jimenez

Fayettville State University
Information Security Engineer at Fayetteville State University. Responsibilities include Vulnerability Management, Penetration Testing, Logging and Monitoring, Digital Forensics, and the protection of our most valuable asset: FSU's students, faculty, and staff.


Thursday October 6, 2016 8:30am - 9:15am
North Main Hall F

8:30am

SIG Kickoff: Wireless/Eduroam
Will be scheduled closer to conference date alongside other sessions

Speakers
avatar for Rob Gorrell

Rob Gorrell

Identity Management Architect, UNC Greensboro
Manager of UNCG's Identity and Access Services group, purveyor of Federation, and eduroam evangelist.



Thursday October 6, 2016 8:30am - 9:15am
North Main Hall G

8:30am

IT Means Technology Access for All
ECU is committed to providing accessible technology and educational resources. Computer labs, learning platforms, web pages, multimedia content and applications should be accessible to everyone including individuals with disabilities. By establishing an accessibility and compliance program and keeping up to date with current trends in educational technology, learning platforms and web development, East Carolina University is addressing the needs of all students and ensuring access.

In this session we will share our experience of developing and implementing an IT Accessibility Plan. We will discuss how to build a solid plan including evaluation of the learning technology environment, adoption of assessment tools and strategies, importance of Universal Design for Learning, and creation of a campus-wide IT accessibility committee. We will highlight the processes and practices we are implementing to ensure our learning tools and environment are accessible, and we will discuss the significance of campus collaboration and training.


Speakers
PW

Phillip White

Eastern Carolina University
I am currently the ITCS Accessibility Coordinator at East Carolina University. I have 20 plus years experience with developing strategies and solutions for higher education to meet the challenge of providing accessible products and services for those who are disabled. Previously I... Read More →


Thursday October 6, 2016 8:30am - 9:15am
North Main Hall D

8:30am

8:30am

Vendor Exhibits
Thursday October 6, 2016 8:30am - 5:00pm
South Main Hall

9:30am

Driving Quality in your Service Management Process (Alphanumeric)
Whether you’re focused on Problem Prevention versus repetitive Incident Resolution, reducing issues relative to a new software or hardware deployment, or increasing the operational efficiency in your organization, a quality initiative can go a long way towards increasing constituent satisfaction.  In this session you’ll hear how other organizations are using innovative concepts and tools to improve quality and efficiency.  The results are often amazing, and always of high value to IT teams and end users alike.

Vendor Speakers
SC

Steve Chase

Senior Vice President of Global Sales, Alphanumeric
As Senior Vice President of Global Sales, Steve Chase ensures that Alphanumeric delivers solutions to its customers that enable better, faster, and more efficient business operations. Steve identifies new and leading technologies to satisfy the current and future needs of customers... Read More →


Thursday October 6, 2016 9:30am - 10:00am
North Main Hall B

9:30am

9:30am

9:30am

9:30am

Think your network is safe, Check your Printers (HP)
Vendor Speakers
RC

Ron Chestang

WW Senior Security Consultant, HP, Inc.


Thursday October 6, 2016 9:30am - 10:00am
North Main Hall G

9:30am

10:00am

Refreshment Break
Thursday October 6, 2016 10:00am - 10:30am
South Main Hall

10:30am

Building a Better Support Model for Our LMS
In an effort to improve our Tier 1 support for our Learning Management System (LMS), we are now providing more responsive and caring support for our faculty, staff and students. This session will explore the path that we have taken to get to this point from analyzing the data, getting buy in from the stakeholders, creating and implementing a plan including training the help desk staff, providing internal and external knowledge base support and communication to all of our users, and finally putting all the pieces together. We will share our successes and challenges as well as the work breakdown plan that we used to help ensure a successful transition.

Speakers
avatar for Sue Grider

Sue Grider

Western Carolina University
Ms. Grider has worked at Western Carolina University for 20 years and is currently the LMS Manager. She has been an active member of IT supporting faculty, staff and students in a wide variety of roles which has led to her current position in the Coulter Faculty Commons. Ms. Grider... Read More →



Thursday October 6, 2016 10:30am - 11:15am
North Main Hall B

10:30am

Datacenter Orchestration: 'Help me help you'
Provisioning of new physical server hardware can be time consuming, often complex work.  Orchestration of the associated tasks can streamline the process and also help ensure consistency from build to build.  Come see how ECU’s IT Infrastructure teams leverage multiple Cisco workflow orchestration technologies and the numerous benefits of each. 


In this presentation, an action-packed video walkthrough of an orchestrated bare-metal new server build will actively demonstrate the technologies used to accomplish these missions. You will witness UCS Director being utilized for SAN zoning, provisioning of storage groups and LUNs on the storage arrays and masking the new initiators to those LUNs.  Once new servers are placed in service, watch UCS Central provide easy mobility of service profiles between datacenters to provide for seamless Disaster Recovery and scheduled maintenance flexibility.  Finally, we will discuss the recent integration of Performance Manager to monitor system health and provide end-to-end troubleshooting of issues when they arise.

Speakers
avatar for Nick Pantelidis

Nick Pantelidis

Systems Programmer – Specialist, East Carolina University
BZ

Brent Zimmer

Interim Director of Network Services, East Carolina University
Interim Director of Network Services


Thursday October 6, 2016 10:30am - 11:15am
North Main Hall E

10:30am

Improving Business Office Effectiveness and Enhancing Customer Value Using ServiceNow
In October 2013, the College of Agriculture and Life Science (CALS) at NCSU and the University Business Operations Division (UBOD) of the university's Finance and Business Office partnered to examine and redesign business services in the college. Our goal was two-fold, develop effective business services for the faculty and staff of CALS and create a model for delivering business services that could potentially be implemented for other units on campus. Based on requirements, ServiceNow was adopted as a solution to improve CBO efficiency, accountability, and increase customer satisfaction. This session will look at the customer facing portal that was created for Business Operations on the ServiceNow platform, successfully providing one-stop business operations resources to CALS staff and faculty.


Speakers
avatar for Sheree Avent

Sheree Avent

Accounting Services Manager, NC State University
My role at NC State University is with the College of Agriculture and Life Sciences in the Business Operations Unit. I am the Accounting Services Team (AST) Manager, managing the business processes for accounts payable, accounts receivable, travel reimbursements, and purchase cards... Read More →
avatar for Denise Luken

Denise Luken

Assistant Director of IT, NC State University
Assistant Director of IT for the College of Agriculture and Life Sciences at North Carolina State University, providing management for a diverse technical, server, and desktop support environment for several hundred faculty, administrative staff, and students. Act as lead project... Read More →
avatar for Scott Niven

Scott Niven

Web Developer, NC State University
I'm a web developer for the College of Agriculture and Life Sciences (CALS) at North Carolina State University. I work with faculty, staff, and students to create web applications that serve the various departments and units within CALS. Most of our development is currently done in... Read More →



Thursday October 6, 2016 10:30am - 11:15am
North Main Hall C

10:30am

Shortcake: Bridging the gap between WordPress developers and content creators
For web content creators, WordPress is easy to learn and easy to use. But when those content creators want complex layouts and custom page elements, you're left with a choice: devote developer time to building dozens of extra templates, or enable extra plugins that may do more harm than good.

Shortcake, a WordPress feature-plugin under development, offers a better way forward. We'll look at how NC State is using Shortcake, and how it can empower both developers and content creators.

Speakers
avatar for Brian DeConinck

Brian DeConinck

Front-End Designer and Developer, North Carolina State University
Brian DeConinck is a Chicago-based front-end designer and developer with NC State University’s Office of Information Technology. In his work, he is committed to inclusive design principles and empathy for the users he supports.



Thursday October 6, 2016 10:30am - 11:15am
North Main Hall D

10:30am

When Phishing, You Are The Phish!
Most educational institutions are under constant attack from phishing messages. Too many of these messages are successful in stealing our users' login credentials, putting our data at risk. UNC Chapel Hill has developed an aggressive strategy for blocking phishing messages and dealing with those that still manage to get through the perimeter. This presentation will describe the strategy.

Speakers
avatar for Kevin Lanning

Kevin Lanning

UNC Chapel Hill
Kevin serves as Executive Director and Chief Information Security Officer (CISO). Kevin began his IT career in 1992 while in the U.S. Peace Corps when donated computers were delivered to Kevin’s Spanish speaking site with English language manuals. He has been employed... Read More →
avatar for Dennis Schmidt

Dennis Schmidt

UNC Chapel Hill
Dennis is a Certified Information Systems Security Professional (CISSP) and has over 30 years of experience leading IT teams in academic and military organizations. He holds a Bachelor of Science degree in Electrical Engineering from the University of Texas at Austin and a Master... Read More →


Thursday October 6, 2016 10:30am - 11:15am
North Main Hall F

10:30am

SIG Kickoff: LMS/SLMS
Will be scheduled closer to conference date alongside other sessions

Speakers
avatar for Matt Libera

Matt Libera

Web Developer, UNC Greensboro
Originally from upstate New York, Matt has enjoyed making Greensboro, North Carolina his home for the better part of 13 years, and carving out a career in tech with UNC Greensboro. He serves as the primary Web Developer for the CCPS (Cloud Collaboration and Productivity Services... Read More →
avatar for Amanda Schipman

Amanda Schipman

LMS Administrator, UNC Greensboro
Amanda Schipman is a Learning Management System (LMS) administrator in ITS at UNCG. Over the past ten years she’s worked extensively with Blackboard Learn, and more recently, Canvas. While she’s responsible for administrative duties associated with the Learning Management System... Read More →


Thursday October 6, 2016 10:30am - 11:15am
North Main Hall G

10:30am

11:30am

Rising to the Surface
Supporting the MS Surface and other Windows 10 laptops and tablets can be a challenge if you don't have the resources to invest in a comprehensive imaging system. I will show how to create, customize and deploy images for the Surface and other Windows 10 devices with tools you likely already have. With a total investment under $150, your techs can create, save and implement customized images. This low cost method which uses the built-in Windows tools takes about 10 minutes per device to image depending on the hard drive size. In this session, we'll customize a Windows 10 install, personalize the start menu and deploy the new image to a MS Surface. I'll discuss how to use this in your environment to save time and money when imaging Windows 10 tablets.

Speakers
avatar for John Garcia

John Garcia

Director of IT, UNC Chapel Hill
Director of Information Technology FPG Child Development Institute University of North Carolina at Chapel Hill



Thursday October 6, 2016 11:30am - 12:15pm
North Main Hall B

11:30am

Hunting ELK: An Intro to the Elastic Stack
Splunk is amazing...and amazingly expensive. Universities and businesses across the country are leaning on the ELK stack (elasticsearch, logstash, kibana) to do interesting things with log data without maxing out their Splunk licenses.



I'll discuss the basics of the ELK stack, why I found it attractive, how it can scale for basic log aggregation and management, how we pair it with other open source software for incident response and some of the pitfalls we have seen with our alpha testing.

Speakers
KW

Kevin Wilcox

Appalachain State University
I am an Information Security Specialist at Appalachian State University with a background in Unix and Linux administration, intrusion detection and network security monitoring. You can find my blog at http://opensecgeek.blogspot.com


Thursday October 6, 2016 11:30am - 12:15pm
North Main Hall E

11:30am

Story Mission Engaged – Bridging the Gap in Strategic Planning using Gamification
How do you drive engagement in long-term strategic plans? How do you keep employees on the right track for producing deliverables that tie in with those plans? How do you keep a focus on individual progress as well as larger team based progress? And how do you easily track that progress? WCU's Instructional Computing team came at this from a different angle. Tie your Strategic Plan to your team and your employees through gamification. So, we created a Story Mission game for our Instructional Technology Roadmap. This session shows an overview of gamification, and dives into the nuts and bolts of how we created a process that works with our long term goals and strategies. We will show all the steps we took to develop our roadmap into a mapped story mission where our employees can track both their individual progress, as well as seeing the larger team progress and goals. Instead of a bunch of smaller time-burner games, we give a full-fledged story driven narrative.

Speakers
avatar for Colby Deitz

Colby Deitz

Manager - Instructional Computing, Western Carolina University
avatar for Taylor Gaffney

Taylor Gaffney

Student Workforce, Western Carolina University
avatar for Stephen Mercier

Stephen Mercier

Technology Support Technician, Western Carolina University
I am a Technology Support Technician for Western Carolina University. I help maintain the AV equipment in classrooms and labs across campus. I also enjoy tinkering with new technologies, programming, and hiking.



Thursday October 6, 2016 11:30am - 12:15pm
North Main Hall C

11:30am

Firewall Evolution: Selecting and Migrating to the Next Generation of UNC's Managed Service
Six years ago, UNC Chapel Hill created its first administratively funded, enterprise-wide firewall service offer. Over the course of Q3 & Q4 of 2015, and Q1 of 2016, UNC Chapel Hill's Information Security Office purchased the next generation of firewalls, migrated over 400 firewall zones (comprising over 150 client departments, schools, administrative units, and groups with thousands of servers and tens of thousands of end users), enabled advanced firewall features, and retired the original firewalls - all without major failures or crises.

This talk will outline the goals, processes, and next steps of this project as we continue expanding and evolving the firewall service offered on campus. The risks we seek to address are universal, and the approach we took - and the lessons we learned - can be of use to any school of any size.

Topics covered include:


  • The Risks: What Dangers We Want to Address & Why

  • Blessings from Above: Getting Backing (and by “Backing” I Mean Money)

  • The Great Firewall Bakeoff: A Few Words on Selecting a Vendor

  • Collaboration, Not Just Delivery: Building a Reseller Relationship for the Life of the Product

  • Mise-en-Place: Getting the Right Resources Together to Start

  • Making Waves: Creating & Communicating Crests & Lulls in the Project

  • The Washing Up: Cleaning Up Rules, Disposing of Hardware

  • The Future: Where We Are & Where We're Going


For each topic we will highlight the distinction between what we did that worked well and what we wish we had done in hindsight, so that the presentation overall is focused on helping others plan their own projects.

Speakers
avatar for Michael Williams

Michael Williams

Network Security Team Lead, UNC Chapel Hill
Michael G. Williams is the Network Security Team Lead for UNC Chapel Hill's Information Security Office, working in every area from day-to-day change control to long-term planning and campus community outreach, He has worked in dedicated security roles since 1999, in both private... Read More →



Thursday October 6, 2016 11:30am - 12:15pm
North Main Hall F

11:30am

SIG Kickoff: Google Cloud
This SIG will cover all things Google Cloud and G Suite related.

Speakers
avatar for Jason Maners

Jason Maners

Systems Administrator, North Carolina State University
Jason is a Google Systems Administrator & Systems Specialist with the Office of Information Technology at NC State University. In this role he serves as a technical SME on all things Google and works to integrate various institutional resources and data with cloud-based providers... Read More →
avatar for Nick Young

Nick Young

Manager Infrastructure Analytics & Event Management, University of North Carolina at Greensboro
Nick Young is the Manager of the Infrastructure Analytics & Event Management group at the University of North Carolina at Greensboro. The group handles enterprise infrastructure event monitoring, and infrastructure analytics.Nick has worked in Higher Ed since 2002 and with cloud vendors... Read More →


Thursday October 6, 2016 11:30am - 12:15pm
North Main Hall G

11:30am

Learn To Become Media-Tastic!
Video is everywhere and is quickly becoming the norm for engagement and delivery. From pumping gas, to picking up a happy meal at McDonalds, digital media is influencing our lives everyday. As an IT professional, many of us find it difficult to produce high quality media without breaking the bank. This often leads to creating stagnant videos no one really wants to watch. In this session, you'll learn how to create visually stunning media using tools you may already own and do it with in a reasonable budget.

Speakers
avatar for James Lewis

James Lewis

Interactive Video Manager, UNC Pembroke
James Lewis is a Technology Support Specialist for the University of North Carolina at Pembroke and has been managing and facilitating interactive learning spaces and media for over 14 years. He has launched several campus wide training venues including the popular "Ten 4 Tech" and... Read More →


Thursday October 6, 2016 11:30am - 12:15pm
North Main Hall D

11:30am

12:15pm

Lunch
Thursday October 6, 2016 12:15pm - 1:45pm
North Main Hall A

1:45pm

Learning Technology Governance: Creating Transparency and Buy-in
At NC State we have a robust governance process in place for our Learning Technologies (LT). In this presentation I'll discuss what works, what doesn't, how we've evolved and how we maintain transparency and inclusiveness of decision making to get buy in across campus and what the benefits are to stakeholders who participate.

I'll share some resources to give you ideas about learning technology governance on your campus including organization, SOP's, committee charges and workflows. If time permits we can have a discussion about what works and what we can improve at our respective campuses.

Speakers
avatar for Martin Dulberg

Martin Dulberg

North Carolina State University
Dr. Martin S. Dulberg is the Senior Coordinator for Learning Technologies and the Chair of the LMS Steering Committee in Distance Education and Learning Technology Applications (DELTA) at North Carolina State University. Martin is responsible for the coordination of the LMS governance... Read More →



Thursday October 6, 2016 1:45pm - 2:30pm
North Main Hall B

1:45pm

Virtualize This: Desktop and Application Distribution
This presentation covers the end-user application and desktop virtualization journey at Western Carolina University starting with the first pilot through to campus wide distribution and future plans. We provide an informative overview of our process as it shaped and evolved over time.

The active university setting brought with it a large number of use cases that each needed to be addressed such as remote access, classroom technology and secure computing environments. We talk about how what technologies we used changed to suit our growing needs and use cases. We also cover the challenges faced and our approach to overcoming each one.

Speakers
avatar for Shannon Anders

Shannon Anders

Process Management Consultant, Western Carolina University
Technology Support Technician-Process Management Consultant- IT Desktop Management: Asset Management, Hardware Repair, Virtual, SCCM, Casper
avatar for Mark Ellersick

Mark Ellersick

Technology Support Analyst, Western Carolina University
Client Application Support AnalystPrimary focus:VMWare Horizon EUC administratorWestern Carolina University



Thursday October 6, 2016 1:45pm - 2:30pm
North Main Hall E

1:45pm

Implementing a New Enterprise Reporting System
UNC Asheville recently implemented a new enterprise reporting solution, Argos. Hear about the decision making process, the implementation steps and how we are expanding the level of service to data users. We will share our lessons learned from the discovery and implementation processes from identifying the business need to implementing the tool in production.

Speakers
MC

Mary Culbertson

Director, Enterprise Systems and Applications, UNC Asheville
Director, Enterprise Systems and Applications



Thursday October 6, 2016 1:45pm - 2:30pm
North Main Hall D

1:45pm

UNC's Student Data Mart in Infographics
This presentation will walk through the Student Data Mart project from its inception to its current state by using infographics. The Student Data Mart is the foundation for the UNC System's reporting, analysis, data visualization, and predictive analytics. It has put UNC on the cutting edge of data integration and data warehousing efforts nation-wide. After hundreds of hours of university and UNC GA staff time, the Student Data Mart went live with all 16 UNC universities at the start of 2016. Come to see what the Student Data Mart is, where we are now, and how we got there.

Speakers
ER

Elizabeth Reilley

Data Warehouse Coordinator, UNC GA
Data Warehouse Coordinator at the University of North Carolina General Administration.
KT

Kay Turpin

Western Carolina University
Institutional Planning & Effectiveness Western Carolina University Cullowhee, NC



Thursday October 6, 2016 1:45pm - 2:30pm
North Main Hall C

1:45pm

Detecting and Dealing with Compromised Accounts in Cloud Platforms
Users' accounts are compromised every day, sometimes through no fault of their own (but of course sometimes they just give their password away to a poorly constructed phishing email too). Learn how some schools are dealing with compromised accounts in both Google Apps and Office365. You'll see how compromises are detected and cleaned up, as well as how proactive & preventative counter-measures are implemented.

Speakers
avatar for Kevin McClain

Kevin McClain

Cloud Apps Admin, UNC Greensboro
Kevin McClain has 20 years of higher education information technology experience, the last 15 at UNC Greensboro. He has held a variety of roles, from instructional technologist to system administrator. He is currently leading a team administrating and supporting services focused on... Read More →
avatar for Mel Radcliffe

Mel Radcliffe

Security Compliance Lead, UNC Chapel Hill
My group handles risk assessments, vulnerability management, and other compliance projects. I also manage our Identity Finder system.
avatar for Nick Young

Nick Young

Manager Infrastructure Analytics & Event Management, University of North Carolina at Greensboro
Nick Young is the Manager of the Infrastructure Analytics & Event Management group at the University of North Carolina at Greensboro. The group handles enterprise infrastructure event monitoring, and infrastructure analytics.Nick has worked in Higher Ed since 2002 and with cloud vendors... Read More →



Thursday October 6, 2016 1:45pm - 2:30pm
North Main Hall F

1:45pm

SIG Kickoff: Teaching, Learning, & Technology
Speakers
avatar for Tom Van Gilder

Tom Van Gilder

Director for Learning Technology Services, Appalachian State University
Tom is Director of Learning Technology Services for the Center for Academic Excellence (which encompasses the Learning Management System group) for the past 18 months.. He was Director of IT Support Services for Appalachian State University for the past 10 years and IT Manager for... Read More →


Thursday October 6, 2016 1:45pm - 2:30pm
North Main Hall G

1:45pm

2:45pm

Are You Prepared for Your Worst Scenario? When Disaster Strikes! (NWN)
Most private sector organizations deal with disasters by running their business in a somewhat degraded state. But for governments disaster situations are when constituents may need and depend onyour services the most. Some government services become more active during disasters; some only become active when there is a disaster. A one size fits all business continuity and disaster recovery plan may not address your specific needs. Disaster readiness includes ensuring that the business needs are met by the disaster recovery plans and associated technology. It also includes ensuring that these disaster recovery plans integrate with emergency management and continuity of operations. This requires consensus between stakeholders with regard to both business needs and technological capabilities. It also requires processes and governance to ensure that when changes are made to IT technology or government services, disaster recovery plans are updated. Join us as we discuss howto integrate IT disaster recovery plans and broader business continuity plans to ensure that critical government services are available during a disaster.

Vendor Speakers
PH

Pat Heinrich

National Practice Lead, NWN


Thursday October 6, 2016 2:45pm - 3:30pm
North Main Hall B

2:45pm

2:45pm

Dell Vendor Presentation
Vendor Speakers
avatar for Robert Cameron

Robert Cameron

Security Specialist, Dell / Crowdstrike
I am focused on endpoint security and backup for the education space in NC/SC. If your are interested in Encryption, Advanced Threat Protection, Authentication, or Backup of your endpoints, please come visit me at my session at UNC Cause on Thursday, October 6th from 2:45pm-3:3... Read More →


Thursday October 6, 2016 2:45pm - 3:30pm
North Main Hall D

2:45pm

LET's Discuss (Data Network Solutions)
Travel in time through the history of data storage and management and where we are headed

Through interactive discussion with the audience and the key charcters (Bill and Ted) that are leading us on our journey, we will create a better understanding of what data truly is, how fast it’s growing and how we have and will possibly manage it in the future.

Vendor Speakers
BV

Bill Vinson

Billy Vinson is a Solutions Engineer with Data Network Solutions. In his role, Billy designs and implements customer solutions in Campus, Branch, Data Center and Internet Service Provider Networks.Previous to joining DNS, Billy was the Senior Systems Engineer For Juniper Networks... Read More →
VF

Van Flowers

Solutions Architect, Data Network Solutions
Please allow me to introduce to you Van Flowers, Solutions Architect with Data Network Solutions. In his role, Van designs and implements customer solutions in storage, virtualization and backup and recovery systems. Prior to joining DNS, Van was one of 12 Global engineers that traveled... Read More →


Thursday October 6, 2016 2:45pm - 3:30pm
North Main Hall G

2:45pm

Orchestration and Automation in the DC – Application Intelligence for University Applications (Cisco)
Presentation will include how Cisco innovative technologies ACI (Application Centric Infrastructure) , Tetration and CloudCenter (CliQr) help universities automate, simply and maximize the performance of their applications and the data center as a whole.

Vendor Speakers
SJ

Shaun Jones

Professional Sales Specialist – Data Center Solutions, CISCO


Thursday October 6, 2016 2:45pm - 3:30pm
North Main Hall F

2:45pm

Securing Rapid Application Delivery (CDW/Hewlett Packard Enterprise)
DevOps and their impact on an organization’s security posture is real. How real? We will discuss the state of DevOps and the desire for faster application delivery, along with the security perspectives and challenges it brings. Together with Market research insights, our expert guidance on how DevOps can actually help by building in consistent, automated application security for both custom code and 3rd party application deployment.

Vendor Speakers

Thursday October 6, 2016 2:45pm - 3:30pm
North Main Hall C

3:30pm

Refreshment Break
Thursday October 6, 2016 3:30pm - 4:00pm
South Main Hall

4:15pm

Feeling Their Pain: Improving LMS Usability with Help Desk Data
Support staff are uniquely positioned to recognize the "pain points" that end users experience, in a way that LMS designers and developers may not always see. Including the support perspective when planning and designing LMS tools can positively influence the usability of those tools. NC State's WolfWare website (http://wolfware.ncsu.edu) allows faculty and students to access and manage course materials and other content across multiple LMS tools and resources. To help inform a project aimed at improving the overall usability of the WolfWare system, I used ServiceNow reporting tools to analyze several hundred support incidents arising from DELTA's LearnTech help desk, in order to determine what questions or problems related to WolfWare were most commonly being reported by our faculty users. In this presentation, I will describe the process that I used to gather the data, and I will share my findings and summarize the recommendations that I provided to the broader WolfWare usability project.

Speakers
avatar for Scott Watkins

Scott Watkins

Associate Director, Instructional Technology Support, NC State University
Associate Director, Instructional Technology Support DELTA, NC State University


Thursday October 6, 2016 4:15pm - 5:00pm
North Main Hall B

4:15pm

--CANCELLED-- Do You Even Guest, Bro?
Due to the threat of hurricane Matthew, our presenters from UNCW will return home early to care for their property and families. The presentation for this session will be made available online and the presenters have offered to be available for questions via email.

For a modern campus, network access for students, faculty and staff is now an expectation and no longer a convenience. But what about network access for university guests? In the past, granting this access to guests often involved multiple departments and paperwork, causing more woes than a skipped leg day. But with the advent of NAC systems, guest access has never been easier to design and implement. Come see how UNCW has streamlined their process for granting network access to guests.

Speakers
LB

Lauren Brunell

UNC Wilmington
Network Analyst at UNC Wilmington
MY

Michael Yelverton

UNC Wilmington
I am a network administrator and have been working with UNCW's network team for over 14 years. I have had the privilege to speak at several UNC Causes and a couple EduCAUSEs as well. Networking is a passion for me, and I believe working with other educational institutions is the best... Read More →


Thursday October 6, 2016 4:15pm - 5:00pm
North Main Hall E

4:15pm

IT Collaborations at Work: Supporting Research Projects though Web Based Applications
FPG's Web Services offers several web based solutions for research projects including custom Drupal sites, Moodle, Certified Qualtrics Survey Support, SharePoint 365/One Drive for Business management, Live Streaming and Adobe Connect.

The presenters will discuss the work currently being done in collaboration with the National Professional Development Center on Autism Spectrum Disorder including their custom Drupal data tracking and data collection site for The Efficacy Study of Elementary Learners with ASD (TESELA). Web Services collaborated with the project manager, two investigators and a statistician to design a multipurpose website for valid data collection and tracking.

Speakers
avatar for Jeffery Alpi

Jeffery Alpi

Web Services Lead, UNC Chapel Hill
Jeff is currently Web Services Lead for FPG Child Development Institute at UNC Chapel Hill.
avatar for Victoria Waters

Victoria Waters

UNC Chapel Hill
Victoria Waters is a Social/Clinical Research Assistant on multiple autism projects (TESELA, AFIRM, Saudi Arabia Professional Development Center, & CSESA) at Frank Porter Graham Child Development Institute at UNC-CH.


Thursday October 6, 2016 4:15pm - 5:00pm
North Main Hall C

4:15pm

Developing a cybersecurity awareness program at NC State
In late 2015, NC State began working on a Cybersecurity Strategic Plan, with cybersecurity awareness as its first goal. With cyber threats to campus becoming more pressing, OIT's Outreach, Communications, and Consulting (OCC) group fast-tracked the development of end-user training by creating new courses and injecting cybersecurity best practices throughout existing training and outreach channels. While the Cybersecurity Strategic Plan team, budget, and priorities continue to align, OCC has laid a firm foundation of security training and awareness efforts that are being used to further shape the direction and goals of the program. This presentation will give a “before and after” look at cybersecurity training at NC State, including stand alone classes, marketing campaigns, and new employee orientation materials.


Speakers
LF

Louise Flinn

North Carolina State University
Louise is part of the Office of Information Technology's Outreach, Communications, and Consulting group at NC State University as both OIT's graphic designer and a member of the training team. Louise has a BFA from UNC Chapel-Hill, and MLIS from UNC-Greensboro and a graduate certificate... Read More →
KM

Katie Mcinerney

NC State University
Katie McInerney is the Training Coordinator for the Office of Information Technology at North Carolina State University. As a trainer in technology for over 10 years, she has worked closely with faculty, staff, and students on various educational software, products and applications... Read More →



Thursday October 6, 2016 4:15pm - 5:00pm
North Main Hall F

4:15pm

SIG Kickoff: Microsoft Windows
Speakers
avatar for Mike Childers

Mike Childers

Systems Programmer/Specialist, Appalachian State University
Systems Programmer/Specialist
avatar for Andrew Sanders

Andrew Sanders

Lead Architect for Client Computing, UNCG
SCCM administrator, all around Microsoft product guru.



Thursday October 6, 2016 4:15pm - 5:00pm
North Main Hall G

4:15pm

Preparing Teachers for the Online Classroom (i3@UNC)
Today, nearly half of the UNC system’s students — 46 percent — take an online course at least once during their college career, and 11 percent take courses fully online. The University of North Carolina Instructional Innovation Incubator (i3 @UNC) is a hands-on, residential program for faculty developing new online, blended, hybrid, or otherwise technologically-enhanced courses. The week long intensive program combines guest speakers discussing a range of topics including course design, assessment, and integrating active tools into online courses. The organizers also arranged for structured time with UNC System instructional technologists, so faculty could work on their courses. In this session, hear from the IT Consultants who participated in i3@UNC by supporting faculty. What are some of the challenges facing a support team when faculty are developing new, more technically-enhanced courses? Come participate in the discussion.

Speakers
avatar for Sam Eneman

Sam Eneman

Instructional Technology Specialist, UNC Charlotte
Sam Eneman is an Instructional Technology Specialist in the Center for Teaching and Learning at UNC Charlotte. He provides professional development and training through workshops, individual consultations and digital resources. He's played an instrumental role in implementing UNC... Read More →
avatar for Patsy  Gonzalez

Patsy Gonzalez

Director of e-Learning, UNC Wilmington
Patricia (Patsy) graduated from UNC Greensboro as a NC Teaching Fellow. She pursued her interests in technology and education working as a middle school classroom teacher and then a computer resource teacher for 11 years. She completed her graduate studies in December 2005, earning... Read More →
avatar for Emory Maiden

Emory Maiden

Instructional Technology Consultant, Appalachian State University
Emory is an Instructional Technology Consultant at Appalachian State University.
avatar for Mary Beth McKee

Mary Beth McKee

Instructional Technology Consultant, Appalachian State University
CAE


Thursday October 6, 2016 4:15pm - 5:00pm
North Main Hall D

4:15pm

4:15pm

6:00pm

Evening Event
Join us for an evening of dinner and music at the Millenium Center.

Thursday October 6, 2016 6:00pm - 9:00pm
Millenium Center 101 W 5th St, Winston-Salem, NC 27101
 
Friday, October 7
 

7:30am

9:00am

--CANCELLED-- Implement ITSM in Higher Ed? Well, why not!
Due to the threat of hurricane Matthew, our presenters from UNCW will return home early to care for their property and families. The presentation for this session will be made available online and the presenters have offered to be available for questions via email.

The University of North Carolina at Wilmington took a leap of faith and decided to move in the direction of ITSM using the ITIL framework. We needed a way to help deliver value to our customers while measuring, maximizing and optimizing IT Services. This proposal highlights some of the successes, the quick wins, and the painful lessons learned in order to help other organizations plan and implement effectively.

Speakers
avatar for Kara Farmer

Kara Farmer

UNC Wilmington
ITSM Coordinator at The University of North Carolina Wilmington


Friday October 7, 2016 9:00am - 9:20am
North Main Hall B

9:00am

An Advising Center Goes Google
A Dean and three academic advisors were looking for better ways to managing hundreds of inquiries from students, limited meeting times and a staff of part-time graduate students. This session will report on their experiences with their gutsy embrace of Google Groups' Collaborative Inbox and Google Calendar's Appointment Slots. A Google Admin will discuss the technical and organizational benefits and challenges associated with these lesser-known tools.

Speakers
avatar for Kevin McClain

Kevin McClain

Cloud Apps Admin, UNC Greensboro
Kevin McClain has 20 years of higher education information technology experience, the last 15 at UNC Greensboro. He has held a variety of roles, from instructional technologist to system administrator. He is currently leading a team administrating and supporting services focused on... Read More →


Friday October 7, 2016 9:00am - 9:20am
North Main Hall C

9:00am

Collaborative Policy Management
Over the past two years, UNC-Chapel Hill has been working on a new structure for IT Policies and building a new process for development of Policies, Standards, and Procedures. Developing close engagement with campus stakeholders has resulted in better documents. When a Policy can closely align its purpose with the way it will be used every day, and be written in an accessible and sensible way, compliance is easier. This presentation will describe the evolving process and Policy structure, and some of the lessons learned as we have developed it.

Speakers
avatar for Kim Stahl

Kim Stahl

UNC Chapel Hill
As a Policy Analyst, I am responsible for managing the IT and Privacy policies for UNC Chapel Hill. I have been with UNC-CH for two years. Prior to that I was the Director of IT and CIO for UNC-TV for fourteen years, and have done some related contract work, including as Interim-CIO... Read More →



Friday October 7, 2016 9:00am - 9:20am
North Main Hall D

9:00am

Making IR Grreat Again
For decades higher education has been reactive about dealing with security incidents and intrusions. In private industry an inordinately high number of companies learn about being compromised via third-party notification. Why don't we know our systems and how to look for anomalies? For that matter, how many things get modified trying to do initial triage as a root or administrator user?

The InfoSec team at Appalachian has started investigating the use of Google's "grr" (Google Rapid Response), an incident-response and forensics agent. As of late July we have it installed on some of the highest-load servers on campus and are investigating its utility across the entire campus server range.

**Note well: This is a piece of software we are investigating, not running at scale, so this presentation is an introduction to grr, why we are looking at it and the problems we feel we need to solve.

Speakers
KW

Kevin Wilcox

Appalachain State University
I am an Information Security Specialist at Appalachian State University with a background in Unix and Linux administration, intrusion detection and network security monitoring. You can find my blog at http://opensecgeek.blogspot.com


Friday October 7, 2016 9:00am - 9:20am
North Main Hall F

9:00am

SIG Toolkit
Come hear more about the SIG Toolkit that the UNC CAUSE team have put together for equipping and empowering SIGs this year. We'll briefly review the Toolkit and have a quick discussion about opportunities for improvements.

Speakers
avatar for Jason Maners

Jason Maners

Systems Administrator, North Carolina State University
Jason is a Google Systems Administrator & Systems Specialist with the Office of Information Technology at NC State University. In this role he serves as a technical SME on all things Google and works to integrate various institutional resources and data with cloud-based providers... Read More →
avatar for Jennifer McFarland

Jennifer McFarland

Web Service Coordinator, North Carolina State University
Jen Riehle McFarland has been working in NC State's central IT group for over 10 years, starting in the Help Desk, moving into web design/dev and eventually, management-y things. She'€™s a WordPress fangirl, a champion for diversity in IT, and an adequate technical communicator... Read More →


Friday October 7, 2016 9:00am - 9:20am
North Main Hall E

9:25am

Show, Don't Just Tell: Improving The End User's Support Experience
At DELTA's LearnTech help desk, at NC State University, we want to enhance the end user's support experience by communicating more visually, in addition to using only text, within an IT service management context. We have started a grassroots effort (over the last eight months) using quick screencasts as delivery for end user support. Can richer media be more effective at gaining the end user's attention, and lead to higher quality engagement? Can this result in increased end user satisfaction? Additionally, we must consider the end user support staff. Can using screencasts as delivery for end user support help reduce repeat incidents, time spent on incidents, and/or time spent crafting lengthy steps when responding via email? Using both survey data and ServiceNow data, we'll explore the answers to these questions, and we will discuss some strategies on delivering screencasts to end users within the IT service management context.

Speakers
avatar for Marc Gracieux

Marc Gracieux

Lead Technology Support, NC State University



Friday October 7, 2016 9:25am - 9:45am
North Main Hall B

9:25am

Student Technology Conference 2017
Western Carolina University will be hosting the Student Technology Conference in 2017. This session will be an opportunity to learn about the conference and how attending could benefit you. Plan to attend this short session if you are looking for professional development and networking opportunities for you and your IT team. 

Speakers
LD

Laura Dinunzio

Technology Commons Manager, Western Carolina University
Technology Commons Manager at Western Carolina University. I have worked at Western Carolina University for the past 6 years in different positions throughout IT. Currently, I enjoy focusing on student support, projects, training, 3D printing, and managing our IT walk-up area.


Friday October 7, 2016 9:25am - 9:45am
North Main Hall E

9:25am

Where has MY time gone? – Time Tracking for Technicians
How long have I been working on this project? Did it really take me all day to image these five computers? That meeting felt like it lasted all day!

We here at WCU in the ITDS division have been dedicating some of our time to finding out where our time is going. In May of 2015 our team tracked an average of 55% of our time at work, and with the tools we have implemented since, in May 2016 we tracked an average of 91% our time. The quick reporting tools we are using allows us to have real time feedback on where our time is going instead of having to comb through tickets at the end of the month or week. The reporting and data provided has given us a new foot hold in funding discussions and as well as helping us rework processes in daily work to eliminate previously unknown inefficiencies.


Speakers
avatar for Adam Chandler

Adam Chandler

Western Carolina University
For the last four years I have been attempting to bring a new view on AV support and design to WCU. I came to WCU as a non-traditional student and joined the Instructional Technology and Desktop Services Division as a student worker with no AV experience, but a history as an Automotive... Read More →


Friday October 7, 2016 9:25am - 9:45am
North Main Hall D

9:25am

Protecting Your Assets in the Cloud
Moving services and data into the cloud doesn't always mean you have to give up control. Come hear about the journey that NC State has taken over the past year to implement CloudLock - a solution for protecting assets in the cloud. You'll hear how NC State is leveraging the tool to not only protect their Google Apps data but also their plan to manage access Third-Party Cloud Applications have to university data.

Speakers
avatar for Jason Maners

Jason Maners

Systems Administrator, North Carolina State University
Jason is a Google Systems Administrator & Systems Specialist with the Office of Information Technology at NC State University. In this role he serves as a technical SME on all things Google and works to integrate various institutional resources and data with cloud-based providers... Read More →


Friday October 7, 2016 9:25am - 9:45am
North Main Hall F

9:25am

Better than it sounds: animated videos with PowerPoint
When NC State's Office of Information Technology needed to make animated videos for new employee orientation, we went hunting for a product. When we couldn't find one that did everything we needed it to, we got creative. Our solution? Easy-to-update, highly-customized, low-learning-curve animated videos created in PowerPoint and recorded using simple screen capture with voiceover. In this presentation, you'll see a demo of one of the videos and get a behind-the-scenes look at how it was made.


Speakers
LF

Louise Flinn

North Carolina State University
Louise is part of the Office of Information Technology's Outreach, Communications, and Consulting group at NC State University as both OIT's graphic designer and a member of the training team. Louise has a BFA from UNC Chapel-Hill, and MLIS from UNC-Greensboro and a graduate certificate... Read More →


pptvids pptx

Friday October 7, 2016 9:25am - 9:45am
North Main Hall C

10:00am

Recovery Doesn't Have to be a Disaster
The Banner Hosting Team at GA hosts and supports banner for nine different universities in the UNC school system. We recently improved our DR plan to minimize RTO & RPO and maximize flexibility & ease of maintenance. What is our solution? How did we implement it? What did we learn along the way? Please join us as we cover all of this and more!

Speakers
avatar for Christopher Stefanick

Christopher Stefanick

Director of Database Services, North Carolina System Office
Chris Stefanick has been with the UNC System Office since 2004. As Director of Database Services, he leads a team of Database Administrators. Together, they support centralized Banner Hosting for nine different universities.



Friday October 7, 2016 10:00am - 11:00am
North Main Hall B

10:00am

Using Grouper to power cloud services
UNCG is now using Grouper as a source for automated memberships in multiple cloud services. You'll learn what Grouper is, then how UNCG is using it to power automated memberships in Google Groups and Duo. Also, see how Grouper helped standardize the way some UNCG cloud services get information about users, leading to more efficient and effective sync procedures.

Speakers
avatar for Rob Gorrell

Rob Gorrell

Identity Management Architect, UNC Greensboro
Manager of UNCG's Identity and Access Services group, purveyor of Federation, and eduroam evangelist.
avatar for Kevin McClain

Kevin McClain

Cloud Apps Admin, UNC Greensboro
Kevin McClain has 20 years of higher education information technology experience, the last 15 at UNC Greensboro. He has held a variety of roles, from instructional technologist to system administrator. He is currently leading a team administrating and supporting services focused on... Read More →
avatar for Nick Young

Nick Young

Manager Infrastructure Analytics & Event Management, University of North Carolina at Greensboro
Nick Young is the Manager of the Infrastructure Analytics & Event Management group at the University of North Carolina at Greensboro. The group handles enterprise infrastructure event monitoring, and infrastructure analytics.Nick has worked in Higher Ed since 2002 and with cloud vendors... Read More →



Friday October 7, 2016 10:00am - 11:00am
North Main Hall C

10:00am

Design a Presentation Your Brain Will Love
We love sharing knowledge and ideas with the world. It's just that sometimes our presentations are...well, terrible. PowerPoint slides crammed full of text, distorted or blurry images, and ideas that seem to wander without ever coming together. It doesn't have to be this way! In this session you'll learn an easy, effective method for designing presentations that incorporates ways people learn with multimedia. Each concept is takes advantage of research-based principles of learning (especially when multimedia is involved).

Speakers
avatar for Michael Vaughn

Michael Vaughn

Instructional Technologist, Elon University
My name is Michael. During the day I help Elon faculty, staff, and students find new ways to use technology to enhance their teaching and learning. I've also collaborated with SMEs, faculty and instructional designers to design and develop fully online courses, presented for high... Read More →



Friday October 7, 2016 10:00am - 11:00am
North Main Hall E

10:00am

Cybersecurity Incident Response Tabletop Exercise @ UNC CAUSE
Malicious cyber actors have targeted colleges and universities with a myriad of cybercrime activities including spear phishing students and employees with university- or college-themed email; creating fake university or college websites; infecting campus computers with malicious software; and in some cases launching advanced persistent threats (APTs) to steal our data and intellectual property.



Despite heroic efforts of our system owners, security and IT professionals, it is only matter of time until another university or college finds out that they are the next victim of a cybercrime. Are you ready for this?



This session will be a live tabletop exercise based on real world scenarios. It will highlight the key areas of concern when responding to major cyber security incidents in a higher education environment including planning, first responder actions, forensics, notification, cyber insurance, communication planning, eradication and recovery, etc. Participants will engage with their colleagues and exchange information and ideas about how they handle key aspects of cyber security incidents at their institutions.



The ideal audience for this session is a combination of business and system owners, data stewards, communications personnel, IT and IT security professionals, internal auditors, and any other roles that may be involved in responding to cybersecurity incidents.

Speakers
avatar for Leo Howell

Leo Howell

Assistant Director, IT Policy & Compliance, NC State University
Leo Howell is an experienced and enthusiastic cybersecurity visionary committed to reducing risks and facilitating business productivity. Put another way, Leo empowers the “good guys" to do their stuff while doing what's necessary to stop the "bad guys" from being a pain in the neck. Leo currently serves as the Assistant Director for Information Security Risk and Assurance at NC State University. In a past life, Leo served as the Assistant Director of Internal... Read More →



Friday October 7, 2016 10:00am - 11:00am
North Main Hall F

10:00am

SIG Kickoff: Office365
Will be scheduled closer to conference date alongside other sessions

Friday October 7, 2016 10:00am - 11:00am
North Main Hall G

10:00am

Designing VR Experiences for Higher Ed
Over the last couple of years, the world of virtual reality has quickly immersed itself into education. What was once considered science fiction is now becoming mainstream for major production companies, independent producers and educators. Classroom teachers and students now have easier access to tools that allow them to produce their own virtual reality experiences. Participants in this presentation will walk away with a basic understanding of the design and production process for creating virtual reality experiences for education.

Learning Objectives


  1. A basic understanding of the rapid evolution of virtual reality in education.



  2. Discuss and solve for a scenario-based instructional problem with a VR experience.



  3. Storyboard a VR experience for a scenario-based instructional problem.



Speakers
avatar for Mike Cuales

Mike Cuales

Creative Director, NC State University
Mike Cuales is a Creative Director with a passion for art, design, and technology. In his current role at NC State University, he manages a New Media Development Team, responsible for producing innovative multimedia content for online education that empowers faculty and drives student... Read More →
avatar for Cathi Dunnagan

Cathi Dunnagan

Lead Instructional Designer, NC State University
Cathi Phillips Dunnagan is a lead instructional designer with Distance Education and Learning Technology Applications (DELTA) at NC State University. Cathi's career includes visual design, web design and development, instructional technology and instructional design. She combines... Read More →
avatar for Bethanne Tobey

Bethanne Tobey

Lead Instructional Designer, North Carolina State University
Bethanne Tobey is a Lead Instructional Designer with Distance Education and Learning Technology Applications (DELTA) at NC State. She provides leadership in instructional design and project management for assigned course production projects, instructional programs, instructional tools... Read More →


Friday October 7, 2016 10:00am - 11:00am
North Main Hall D

11:15am

--CANCELLED-- Project Proposals: Have You Ever Said No? Try using the 'Project Score'!
Due to the threat of hurricane Matthew, our presenters from UNCW will return home early to care for their property and families. The presentation for this session will be made available online and the presenters have offered to be available for questions via email.

Over the past year our PMO has implemented a new project portfolio management system – TeamDynamix – as well as revamped our entire project intake process from the ground up. Throughout, our main goal has been to improve upon a high level of customer service and rate of successful project completion.

This presentation will provide insight into how our project intake and vetting process works, including details on our governance and approval structure. We will also go over our newest process: Project Scoring! Based upon a combination of risks analysis, adherence to organizational goals, and various criteria, we have developed a composite score which in turn assists us in the approval and prioritization of our requests.

Project scoping discussions will never be the same again!

Speakers
RC

Reba Cox

IT Project Manager, UNC Wilmington
Reba is an experienced IT Project Manager with over 10 years of IT Project Management experience within Higher Education and Corporate America. She has managed enterprise level projects and project teams across departmental and division lines as well as international project teams... Read More →
avatar for Jarrett Piner

Jarrett Piner

IT Project & Process Manager, UNC Wilmington
ITS Project and Process Manager at UNCW.


Friday October 7, 2016 11:15am - 12:00pm
North Main Hall B

11:15am

IT Service Management - Year One
UNC Pembroke's IT department went through an exhaustive search to select a service management tool and implement service management within our department. We would like to share our experience, gains, efficiencies and lessons learned during our, implementation, adoption of our ITSM tool HEAT.

Speakers
avatar for Wes Frazier

Wes Frazier

Technology Analyst, UNC Pembroke
Academic Applications Analyst at UNC Pembroke. I serve as an admin for our Canvas LMS and as a HEAT Admin for our ITSM needs. I occasionally write powershell for our Desktop Management team for lightweight automation.
avatar for Michael Pruitt

Michael Pruitt

Enterprise Workstation Manager, UNC Pembroke
Desktop Manager at UNC Pembroke. Windows & Mac OS image creation and support, View VDI environment, software management, and more things that keep life busy and fun.


Friday October 7, 2016 11:15am - 12:00pm
North Main Hall C

11:15am

We'll forever be known as He-Man and Skeletor! Creative and Old School ways of involving campus with conversations and direction
Having campus conversations are hard and time consuming! Including campus with direction, and involving people with big projects can be even more difficult. Yet, the time spent having crucial conversations and including people in the fold when we do big things is not only critical to our success, but oftentimes, so rewarding. This presentation will be about things we've done - some creative (outlandish?) things and some old school ways to include our campus with critical conversations and also big projects. We will highlight one big success story and show the audience that sometimes you have to get out of your comfort zone for your team, and for your campus. It sure made a difference for us - even if we will forever be known as He-Man and Skeletor!

Speakers
avatar for Tom Van Gilder

Tom Van Gilder

Director for Learning Technology Services, Appalachian State University
Tom is Director of Learning Technology Services for the Center for Academic Excellence (which encompasses the Learning Management System group) for the past 18 months.. He was Director of IT Support Services for Appalachian State University for the past 10 years and IT Manager for... Read More →
avatar for Kevin D. Snook

Kevin D. Snook

Appalachian State University



Friday October 7, 2016 11:15am - 12:00pm
North Main Hall E

11:15am

Onions Have Layers: An Intro to SecurityOnion
Security Operations is a difficult field. We have responsibility for knowing what every asset of interest is doing on our networks, knowing when anomalies occur and determining whether those were malicious using contextual network information.



SecurityOnion offers SecOps teams a simple way to manage common open source security tools like Snort, Bro and OSSEC while limiting the system administration experience necessary. I'll discuss why we use SecurityOnion, how we manage it with a SecOps team of one and how to get started with it in a test environment.

Speakers
KW

Kevin Wilcox

Appalachain State University
I am an Information Security Specialist at Appalachian State University with a background in Unix and Linux administration, intrusion detection and network security monitoring. You can find my blog at http://opensecgeek.blogspot.com


Friday October 7, 2016 11:15am - 12:00pm
North Main Hall F

11:15am

The chicken or the egg? Which comes first: online teaching or online course development?
In order to enhance and increase its online course offerings, NCA&T State University has begun an aggressive program to train faculty how to teach online, and how to develop online courses. When faculty are asked to teach or develop an online course, some enter the arena with little or no online experience. This presentation describes how learning to teach online and how to develop an online course mutually complement each other, no matter the order in which they occur. A hybrid online teaching course and a course development template will be featured and discussed.

Speakers
avatar for Connie Bishop

Connie Bishop

Assistant Clinical Professor, NC A&T State University
Nursing faculty - teaches Nursing informatics, collaborative practice and contemporary issues. SME for Baldrige performance improvement, quality improvement and quality measures.
avatar for Ben Mcfadyen

Ben Mcfadyen

Instructional Designer, NC A&T State University
Ben works with faculty and staff to evaluate and develop and design traditional face-to-face, hybrid, and online courses for North Carolina A & T State University. He also implements Quality Matters standards in course evaluation and development and trains faculty how to use online... Read More →



Friday October 7, 2016 11:15am - 12:00pm
North Main Hall D