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Thursday, October 6 • 9:30am - 10:00am
Driving Quality in your Service Management Process (Alphanumeric)

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Whether you’re focused on Problem Prevention versus repetitive Incident Resolution, reducing issues relative to a new software or hardware deployment, or increasing the operational efficiency in your organization, a quality initiative can go a long way towards increasing constituent satisfaction.  In this session you’ll hear how other organizations are using innovative concepts and tools to improve quality and efficiency.  The results are often amazing, and always of high value to IT teams and end users alike.

Vendor Speakers

Steve Chase

Senior Vice President of Global Sales, Alphanumeric
As Senior Vice President of Global Sales, Steve Chase ensures that Alphanumeric delivers solutions to its customers that enable better, faster, and more efficient business operations. Steve identifies new and leading technologies to satisfy the current and future needs of customers... Read More →

Thursday October 6, 2016 9:30am - 10:00am
North Main Hall B