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Thursday, October 6 • 8:30am - 9:15am
The Very Real and Collaborative Journey to IT Excellence

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So much to do and so little time to do it! How do we know we are working on the right things? What do our customers think of our services? What prevents staff from performing their best? Are our internal processes working? How do we compare to industry standards? This year UNC Chapel Hill Information Technology Services (ITS) has taken a step back to ask these important questions as part of the IT Excellence project. Susan Kellogg (Deputy CIO) and Candace Reynolds (project manager) will share how the IT Excellence project answered these questions by leveraging detailed discussions with IT directors across campus (customers) and ITS Staff in addition to partnering with a consulting firm for six objective assessments. This presentation will walk through this unique improvement project, whether those involved saw it as a successful project, outcomes and projects that resulted and lessons learned along the way. Join us for the conversation!

avatar for Susan Kellogg

Susan Kellogg

Associate Vice Chancellor and Deputy CIO, UNC Chapel Hill, UNC Chapel Hill
Susan is a successful information technology leader with more than 30 years of experience in a broad range of roles. She is currently the Associate Vice Chancellor and Deputy CIO for Information Technology Services (ITS) at UNC-Chapel Hill. Susan joined ITS in May 2014 after 11 years... Read More →
avatar for Candace Reynolds

Candace Reynolds

Special Projects, Office of the CIO, UNC Chapel Hill
Candace has 13 years of experience in higher education IT and is currently a project manager at UNC Chapel Hill ITS. She previously worked at UNC Chapel Hill's Kenan-Flagler Business School in a variety of roles including user support, helpdesk management, and project management... Read More →

Thursday October 6, 2016 8:30am - 9:15am EDT
North Main Hall E