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Friday, October 7 • 11:15am - 12:00pm
IT Service Management - Year One

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UNC Pembroke's IT department went through an exhaustive search to select a service management tool and implement service management within our department. We would like to share our experience, gains, efficiencies and lessons learned during our, implementation, adoption of our ITSM tool HEAT.

avatar for Wes Frazier

Wes Frazier

Technology Analyst, UNC Pembroke
Academic Applications Analyst at UNC Pembroke. I serve as an admin for our Canvas LMS and as a HEAT Admin for our ITSM needs. I occasionally write powershell for our Desktop Management team for lightweight automation.
avatar for Michael Pruitt

Michael Pruitt

Enterprise Workstation Manager, UNC Pembroke
Desktop Manager at UNC Pembroke. Windows & Mac OS image creation and support, View VDI environment, software management, and more things that keep life busy and fun.

Friday October 7, 2016 11:15am - 12:00pm EDT
North Main Hall C