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Thursday, October 6 • 8:30am - 9:15am
Realigning our Client Services Organization

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The IT landscape is rapidly changing and so are our end users. As we embrace new technology including “Cloud” solutions, IT organizations must adapt. Join UNC Charlotte’s Client Engagement team as we discuss how we realigned the Client Services organization to meet this changing need. Come to this session to discover why “engagement” not just “services”, how our Desktop Services and Service Desk teams are evolving and the benefits of adding a professional communicator to our team.


Brandon DeLeeuw

I am the Director of Client Solutions and Support at the University of North Carolina at Charlotte.  I received a Bachelor’s degree in Computer Programming and Security Management from Southwestern College and a Master’s degree from Colorado Technical University.  I am passionate... Read More →
avatar for Beth Rugg

Beth Rugg

Assistant Vice Chancellor Client Engagement, University of North Carolina, Charlotte
I am the Assistant Vice Chancellor for Client Engagement at the University of North Carolina Charlotte. I have extensive service management experience overseeing service desks, desktop support, labs, instructional support and design, digital media production, technology acquisition... Read More →

Thursday October 6, 2016 8:30am - 9:15am
North Main Hall B