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UNC CAUSE 2016 has ended
Thursday, October 6 • 10:30am - 11:15am
Improving Business Office Effectiveness and Enhancing Customer Value Using ServiceNow

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In October 2013, the College of Agriculture and Life Science (CALS) at NCSU and the University Business Operations Division (UBOD) of the university's Finance and Business Office partnered to examine and redesign business services in the college. Our goal was two-fold, develop effective business services for the faculty and staff of CALS and create a model for delivering business services that could potentially be implemented for other units on campus. Based on requirements, ServiceNow was adopted as a solution to improve CBO efficiency, accountability, and increase customer satisfaction. This session will look at the customer facing portal that was created for Business Operations on the ServiceNow platform, successfully providing one-stop business operations resources to CALS staff and faculty.


Speakers
avatar for Sheree Avent

Sheree Avent

Accounting Services Manager, NC State University
My role at NC State University is with the College of Agriculture and Life Sciences in the Business Operations Unit. I am the Accounting Services Team (AST) Manager, managing the business processes for accounts payable, accounts receivable, travel reimbursements, and purchase cards... Read More →
avatar for Denise Luken

Denise Luken

Assistant Director of IT, NC State University
Assistant Director of IT for the College of Agriculture and Life Sciences at North Carolina State University, providing management for a diverse technical, server, and desktop support environment for several hundred faculty, administrative staff, and students. Act as lead project... Read More →
avatar for Scott Niven

Scott Niven

Web Developer, NC State University
I'm a web developer for the College of Agriculture and Life Sciences (CALS) at North Carolina State University. I work with faculty, staff, and students to create web applications that serve the various departments and units within CALS. Most of our development is currently done in... Read More →



Thursday October 6, 2016 10:30am - 11:15am
North Main Hall C