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avatar for Denise Luken

Denise Luken

North Carolina State University
Assistant Director of IT
Raleigh
Assistant Director of IT for the College of Agriculture and Life Sciences at North Carolina State University, providing management for a diverse technical, server, and desktop support environment for faculty, administrative staff, and students. Act as lead project manager for technical initiatives and roll-outs. Involved in providing organizational leadership, stakeholder relationship management, best practices, utilizing ITIL processes, ServiceNow optimization, performance optimization, and strategic planning. Recent certifications include: ServiceNow administrator, ITIL v.4, Continual Service Improvement, and Service Operation.